A little about me: I enjoy cooking, so I go grocery shopping once a week. I regularly spent a considerable amount of cash at the nearest Regional Grocery Chain™ store, until Special leads I noticed their customer experience starting to slide. Fewer cashiers worked the registers. Lines swelled with dissatisfied patrons and I slowly realized I was spending as much time waiting to pay as I Special leads was actually shopping. So I did what any inconvenienced, disgruntled customer of the modern era would do: I took to
Twitter to air my grievances to their corporate account. To my surprise, @RegionalGroceryChain™ tweeted back at me! They apologized profusely and told me management Special leads would address the issue. I felt vindicated. Then weeks went by. The lines didn’t subside. I fired off more unhappy tweets, each getting a similar reply. It became clear: they weren’t really listening to me. The Special leads result? For the past four years, I’ve been happily handing my grocery Special leads budget to stores with a superior customer experience.
Is your business losing potential lifelong customers like me? If so, how do Special leads you keep them to make sure you’re not missing out on long-term revenue? Read on for 4 ways to better your bottom line. 1) Measure Happiness: Establish Your Baseline Philosophers have spent centuries debating the very nature of happiness and how to quantify it. Fortunately for us fast-paced business Special leads types, Bain & Co. threw abstract discourse—and more than a few college textbooks—out the window when they invented the Net Promoter Score®